{"id":50,"date":"2015-02-23T18:05:31","date_gmt":"2015-02-23T18:05:31","guid":{"rendered":"http:\/\/britishsuperstoresdirect.com\/unitedstates\/?page_id=50"},"modified":"2023-05-07T14:45:37","modified_gmt":"2023-05-07T19:45:37","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/britishsuperstoresdirect.com\/canada\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

Storefront\u00a0Questions<\/h4>\n
Where do the goods come from?<\/a><\/div>
\n

WE DO NOT HOLD STOCK<\/strong>. Once you place an order, your goods are shopped in the United Kingdom by a dedicated team that will hand pick your items to ensure the longest possible shelf life and quality.<\/p>\n

We only ship goods intended for the UK and labelled appropriately, according to UK regulations.<\/p>\n<\/div><\/div>\n

Is there a physical store I can purchase from locally?<\/a><\/div>
\n

We have no physical location for purchases and have no inventory or warehouse.\u00a0 Your order is sourced in grocery stores daily in the United Kingdom.\u00a0 \u00a0This ensures your product has been stored safely by regulated storefronts.\u00a0 Once your product is picked, it is packaged immediately for an expedited delivery.<\/p>\n<\/div><\/div>\n

I am confused about expiration dates. Is my product expired?<\/a><\/div>
\n

We only ship goods intended for the UK and labelled appropriately, according to UK regulations.\u00a0 The expiration date in the UK reads left to right as DAY-MONTH-YEAR.\u00a0 The day and month may be inverted in other country formats, however this is how your expiration will read.\u00a0 If you still have any question about your expiry, please contact us directly.<\/p>\n<\/div><\/div>\n

I did not receive an email with my shipping information. How can I track my shipment?<\/a><\/div>
\n

For the fastest way to track your order, please login online with your email account and password.\u00a0 On your dashboard you will find all your invoices and corresponding shipments.<\/p>\n<\/div><\/div>\n

Account Questions<\/h4>\n
How do I register an account?<\/a><\/div>
Please place items into your account and proceed to checkout where you will be prompted to create an account.\u00a0 Alternately, click on the “My Account” link displayed in the navigation bar.\u00a0\u00a0There is a “Register” link located underneath the login area.\u00a0<\/div><\/div>\n
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Error:<\/strong> Contact form not found.<\/p><\/div>\n<\/div>\n

How do I cancel my account?<\/a><\/div>
You may request a cancellation of your account by submitting the request to us. Please contact us.<\/a>\n
\n

Error:<\/strong> Contact form not found.<\/p><\/div>\n<\/div>\n<\/div><\/div>\n

Purchasing Questions<\/h4>\n
I did not receive an email receipt for my purchase.<\/a><\/div>
It can take up to 1 hour for your receipt to come through your server.\u00a0 You can also always log into “My Account” to view any of your orders and corresponding shipment tracking.\u00a0\u00a0\u00a0<\/div><\/div>\n
What if I do not have a Paypal account?<\/a><\/div>
If you have a credit card, you can still check out using\u00a0Paypal without a Paypal account.\u00a0 When redirected to\u00a0Paypal, you will simply enter your credit card information, which will be charged.\u00a0 Without a Paypal account, you will need to manually enter your payment information\u00a0for each purchase.\u00a0 Also please ensure you click the link to return to our website after payment so that you receipt will be sent.\u00a0<\/div><\/div>\n
How safe is Paypal?<\/a><\/div>
Paypal is the gold industry standard\u00a0in online credit card authorizers.\u00a0\u00a0Please read more<\/a> on Paypal’s buyer security features.\u00a0\u00a0<\/div><\/div>\n

 <\/p>\n

<\/h4>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

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