Fresh Stocks, Bulk Discounts, Fast Priority Shipping, Online Tracking with British Superstores Direct,

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Frequently Asked Questions

Storefront Questions

WE DO NOT HOLD STOCK. Once you place an order, your goods are shopped in the United Kingdom by a dedicated team that will hand pick your items to ensure the longest possible shelf life and quality.

We only ship goods intended for the UK and labelled appropriately, according to UK regulations.

We have no physical location for purchases and have no inventory or warehouse.  Your order is sourced in grocery stores daily in the United Kingdom.   This ensures your product has been stored safely by regulated storefronts.  Once your product is picked, it is packaged immediately for an expedited delivery.

We only ship goods intended for the UK and labelled appropriately, according to UK regulations.  The expiration date in the UK reads left to right as DAY-MONTH-YEAR.  The day and month may be inverted in other country formats, however this is how your expiration will read.  If you still have any question about your expiry, please contact us directly.

For the fastest way to track your order, please login online with your email account and password.  On your dashboard you will find all your invoices and corresponding shipments.

Account Questions

Please place items into your account and proceed to checkout where you will be prompted to create an account.  Alternately, click on the “My Account” link displayed in the navigation bar.  There is a “Register” link located underneath the login area. 
You may request a cancellation of your account by submitting the request to us. Please contact us.

Purchasing Questions

It can take up to 1 hour for your receipt to come through your server.  You can also always log into “My Account” to view any of your orders and corresponding shipment tracking.   
If you have a credit card, you can still check out using Paypal without a Paypal account.  When redirected to Paypal, you will simply enter your credit card information, which will be charged.  Without a Paypal account, you will need to manually enter your payment information for each purchase.  Also please ensure you click the link to return to our website after payment so that you receipt will be sent. 
Paypal is the gold industry standard in online credit card authorizers.  Please read more on Paypal’s buyer security features.