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NEW: Import Duty for all US orders as of August 2025
Effective Immediately: All international orders shipped to the USA will be subject to import duties and taxes due to new regulations removing the “de minimus” exemption for all US consumers.
We have temporarily paused shipments to the USA as these regulations become more clear in order to protect our customers from unexpected delays and unexpected or unknown duty costs.
Why Am I Being Charged Import Duties?
When your package arrives in your country, your local customs office will assess duties and taxes determined by your government.
These charges are not included in your order total and must be paid by you at the post office.
The tracking page at USPS Tracking will show if a package is being held by customs or if delivery is delayed—but it will not display the amount owed or offer a payment portal.
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If duties are owed, USPS will leave a PS Form 3849 (Delivery Notice/Reminder/Receipt) at the your address. If your carrier fails or forgets to leave this form, you will need to contact your post office directly regarding your traced
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You will then go to your local Post Office to pay the fees and retrieve the package.
Can I Pay Duties Online? At this time, USPS does not offer an online payment option for import duties or taxes. If your package is held by customs, you may receive a notice from USPS with instructions to pay at your local Post Office. We recommend tracking your shipment using your USPS tracking number. If your package is delayed or marked as “Held at Customs,” contact USPS or your local customs office for next steps.
Important: USPS Does Not Offer Online Duty Payment If your package is held for import duties, USPS will require you to visit your local Post Office to pay in person. We understand this is inconvenient and are actively advocating for better solutions.
We use USPS to keep shipping costs low for you.
However, for international orders, USPS does not provide upfront import tax details or online payment options. You should receive a physical notice and will need to pay duties in person at your local Post Office.
We know this is frustrating. We’re advocating for change—and you can too by submitting feedback to the United States Postal Service.