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Frequently Asked Questions
Storefront Questions
WE DO NOT HOLD STOCK nor do we have a warehouse or store. Once you place an order, your goods are shopped in the United Kingdom by a dedicated team that will hand pick your items to ensure the longest possible shelf life and quality.
We only ship goods intended for the UK and labelled appropriately, according to UK regulations.
Account Questions
Please place items into your account and proceed to checkout where you will be prompted to create an account. Alternately, click on the “My Account” link displayed in the navigation bar. There is a “Register” link located underneath the login area.
You may request a cancellation of your account by submitting the request to us. Please contact us.
Purchasing Questions
It can take up to 1 hour for your receipt to come through your server. You can also go into “My Account” and click the “Print” button corresponding to your order to view your receipt.
If you have a credit card, you can still check out using Paypal without a Paypal account. When redirected to Paypal, you will simply enter your credit card information, which will be charged. Without a Paypal account, you will need to manually enter your payment information for each purchase. Also please ensure you click the link to return to our website after payment so that you receipt will be sent.
Paypal is the gold industry standard in online credit card authorizers. Please read more on Paypal’s buyer security features.